Dispatch and Delivery

COVID-19 Operating Restrictions

• We fulfil your orders in person at our COVID safe fulfilment centre / top-secret headquarters. We observe social distancing as we fulfil your orders, and we sprinkle spy dust on them as they leave HQ.
• We use (and love) the Royal Mail. During busy seasonal periods, unfortunately some deliveries may be delayed. If your order does not show up past the shipping window as stated in your invoice, please get in touch so we can help you resolve the issue.
• If you have any questions or problems, please email our team at hi@agentasha.com and we will do our best to take care of your query within 24 hours or less. We offer a no quibbles money back guarantee for everything, so if you're not happy for any reason, just let us know.

When will my order arrive?

• Orders placed Monday - Friday are dispatched within 48 hours, and arrive within 2-5 business days (UK).
• Orders placed during weekends and bank holidays are dispatched the next business day.
• We fulfil orders on demand. Once printed and dispatched, your order will make its way to you via our trusted (and loved) courier Royal Mail.
• The Royal Mail may or may not be affiliated with the Children's Spy Agency.

How much does UK shipping cost? 

• We use Royal Mail 24 and 48 Hour Tracked to deliver your order within the UK. This includes England, Scotland, Wales and Northern Ireland.
• The cost of shipping is calculated based on the weight of the parcel, and starts from £2.50.

Do you ship internationally, how much does shipping cost, and how long does it take? 

• Yes, we ship worldwide with the Royal Mail.
• The cost of shipping is calculated based on the weight of the parcel, and the destination country as per Royal Mail World Zones, which are listed below.

Shipping to Europe

• Shipping costs from £5.50
• Orders delivered in 7-10 business days after dispatch
• Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine

Shipping to World Zone 1

• Shipping costs from £8.00
• Orders delivered in 11-15 business days after dispatch
• Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, French Guiana, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, North Korea, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, United Arab Emirates, U.S. Outlying Islands, Uruguay, Uzbekistan, Venezuela, Vietnam, British Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe, Bhutan, British Indian Ocean Territory Show less

Shipping to World Zone 2

• Shipping costs from £10.00
• Orders delivered in 11-15 business days after dispatch
• Laos, Singapore, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Heard & McDonald Islands, South Georgia & South Sandwich Islands, Christmas Island, Cocos (Keeling) Islands

Shipping to World Zone 3 (the USA)

• Shipping costs from £8.50
• Orders delivered in 11-15 business days after dispatch
• United States of America

Can I return or get a refund if I don't like it? 

Yes, we offer a hassle-free, no questions asked 100% money back guarantee. You don't have to tell us, but if you have the time, we really really appreciate feedback so we can figure out how to address any concerns and make our products even better going forward.

How do I request a refund? 

We are sorry to hear you are not happy with your order. To request a refund, please email our team at hi@agentasha.com and we will do our best to take care of your query within 24 hours or less.