FAQs

What are people saying about Agent Asha?

We're thrilled to have received rave reviews from reputable sources. The Guardian praises it as a "rip-roaring secret agent caper for seven-plus," while Vogue finds it "ideal for any budding adventurers." Tech Advisor highlights its "story-led, screen-free way into the KS1 and KS2 Computing Curriculum," and The Huffington Post applauds its role in breaking down stereotypes in STEM fields. Joyce Deen, the author's mum says "Sophie's a genius, I much prefer her to her brother."

How does the Agent Asha Gift Pack work?

When you purchase our bestselling Agent Asha Gift Pack, you're not just getting a book; you're unlocking a whole world of spy adventures and learning. The pack includes the Agent Asha book, an invitation to the Children's Spy Agency (CSA), a CSA Secret Agent membership card, and a spy starter kit filled with STEM activities. This allows your child to dive into the story and then extend the adventure into real-world activities and online experiences.

How do kids learn with Agent Asha and the CSA?

We teach kids 21st century skills using narrative storytelling. With our creative team of teachers, storytellers and techies, we have weaved the full KS1 & KS2 Computing Curriculum into our books, activities, and games, making learning feel like top-secret spy work. Because not every kid wants to be a coder, but everyone wants to be a spy!

Can I change the delivery address on my order?

Oops! If you need to reroute your package, just shoot us an email at hi@agentasha.com. We'll do our best to update the shipping details before your spy gear is dispatched.

Do you ship internationally?

Absolutely, our spy network is global! We ship worldwide via Royal Mail. For more details, check out our Shipping and Returns page.

Dispatch and Delivery

COVID-19 Operating Restrictions

  • We fulfil your orders in person at our COVID safe fulfilment centre / top-secret headquarters. We observe social distancing as we fulfil your orders, and we sprinkle spy dust on them as they leave HQ.
  • We use (and love) the Royal Mail. During busy seasonal periods, unfortunately some deliveries may be delayed. If your order does not show up past the shipping window as stated in your invoice, please get in touch so we can help you resolve the issue.
  • If you have any questions or problems, please email our team at hi@agentasha.com and we will do our best to take care of your query within 24 hours or less. We offer a no quibbles money back guarantee for everything, so if you're not happy for any reason, just let us know.

    When will my order arrive?

    • Orders placed Monday - Friday are dispatched within 48 hours, and arrive within 2-5 business days (UK).
    • Orders placed during weekends and bank holidays are dispatched the next business day.
    • We fulfil orders on demand. Once printed and dispatched, your order will make its way to you via our trusted (and loved) courier Royal Mail.
    • The Royal Mail may or may not be affiliated with the Children's Spy Agency.

    How much does UK shipping cost? 

    • We use Royal Mail 24 and 48 Hour Tracked to deliver your order within the UK. This includes England, Scotland, Wales and Northern Ireland.
    • The cost of shipping is calculated based on the weight of the parcel, and starts from £2.50.

    Do you ship internationally, how much does shipping cost, and how long does it take? 

    • Yes, we ship worldwide with the Royal Mail.
    • The cost of shipping is calculated based on the weight of the parcel, and the destination country as per Royal Mail World Zones, which are listed below.

    Shipping to Europe

    • Shipping costs from £5.50
    • Orders delivered in 7-10 business days after dispatch
    • Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine

    Shipping to World Zone 1

    • Shipping costs from £8.00
    • Orders delivered in 11-15 business days after dispatch
    • Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, French Guiana, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, North Korea, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Qatar, Cameroon, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, United Arab Emirates, U.S. Outlying Islands, Uruguay, Uzbekistan, Venezuela, Vietnam, British Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe, Bhutan, British Indian Ocean Territory Show less

    Shipping to World Zone 2

    • Shipping costs from £10.00
    • Orders delivered in 11-15 business days after dispatch
    • Laos, Singapore, Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Heard & McDonald Islands, South Georgia & South Sandwich Islands, Christmas Island, Cocos (Keeling) Islands

    Shipping to World Zone 3 (the USA)

    • Shipping costs from £8.50
    • Orders delivered in 11-15 business days after dispatch
    • United States of America

    Returns and Refunds

    Can I return or get a refund if I don't like it? 

    Yes, we offer a hassle-free, no questions asked 100% money back guarantee. You don't have to tell us, but if you have the time, we really really appreciate feedback so we can figure out how to address any concerns and make our products even better going forward.

    How do I request a refund? 

    We are sorry to hear you are not happy with your order. To request a refund, please email our team at hi@agentasha.com and we will do our best to take care of your query within 24 hours or less. 

    Can I try before I buy?

    Not exactly. But if you're curious about our approach, you can always download our Parent Guide for Coding. It's a fun and easy way to understand how we make learning 21st-century skills as exciting as a spy thriller.

    Can I get a refund if I don't like it?

    Of course! We offer a no-questions-asked, 100% money-back guarantee. If you have the time, we'd love to hear your feedback on how to make our products better. You can let us know on hi@agentasha.com.

    Who are Bright Little Labs?

    Bright Little Labs is a kids media company on a mission to give all kids 21st century skills. Our original content teaches kids about computer science, spotting fake news, and the power of a good emoji. We are passionate about closing the digital skills gap - which is global, growing and exacerbates inequality.

    We have won multiple awards (top coding toy in the UK 2019 (The Sun), 2018 (Evening Standard) + 2017 (Independent) and have users in over 100 countries on their digital platform. WarnerMedia is our strategic investor and we launched a live-spy experience Kidzania in 2019.

    In July 2020 we launched a new book, Agent Asha: Mission Shark Bytes with Walker Books. Next? Expect cartoons, games, new IP, more toilet humour and taking over the world..

    What is the Children’s Spy Agency (The CSA)?

    The CSA is a top-secret organization that investigates global mysteries and fights crime. Our motto? Think for Yourself and Question Everything.

    What is STEM?

    STEM stands for Science, Technology, Engineering, and Maths. Add an 'A' for Art, and you get STEAM. These subjects help kids develop essential skills like problem-solving, creativity, and critical thinking.

    What are 21st century skills?

    These are the skills kids need to thrive in our fast-paced, tech-driven world. They include the 4Cs: Communication, Collaboration, Critical Thinking, and Creativity. At Bright Little Labs, we've developed a unique curriculum that embeds these skills into all our products.

    Why is coding so important for kids?

    Without coding, there wouldn’t be spaceships, the internet, or the ability to tweet through your fridge. Everything in the digital age is built on code, so learning digital literacy is essential to understand the world around us - similar to other literacies, like reading. We don’t necessarily need our kids to grow up to be Shakespeare, but we need to ensure they can read.

    The economy knows it too. Coding is the #1 sought-after skill in employees and it's estimated that by 2050, 50% of today’s jobs will be automated. We know that technology is shaping our future and has so many emancipatory possibilities, so it’s important that children from all backgrounds can take part.

    What’s your approach to diversity?

    Diversity is embedded throughout our company. Internally, we proactively recruit in different places to attract people from different backgrounds, train people up who might not have the right skills, and use merit-based interview practices. This gives chances to people who aren’t traditionally let into the door, and helps to up-skill individuals to continue our effort to diversify the workforce.

    We also include a diverse range of voices in our creative process - we conduct interviews with families, run regular user testing sessions, and hire tech & cultural researchers.